Exchange and Buy-Back policy

We offer a Lifetime Exchange & Buy-Back Policy on all purchases made from Anitraa. The product along with the original product certificate, can be returned for buy-back or exchange, basis its current market value, with deductions towards making charges, taxes and Rs.1,000 towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.

Lifetime Exchange: If you choose to exchange your product, the value of the exchanged product after deductions towards making charges, taxes, processing charge and discounts will be credited to your Anitraa account and you can purchase any other product with the same. The value cannot be encashed.

Lifetime Buy-Back: If you choose to return the product for buy-back, the buy-back value will be paid to you via online bank transfer within 30 business days of receipt of the product.

Jewellery returned showing signs of alteration by anyone shall not be accepted for buy-back. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.

Determination of Value of Exchange or Buy-Back –

Note: For any sort of Life-Time Exchange or Buy-back we shall require the following:

1. Original Product
   
2. Original Invoice
   
3. Product Certificate (If any)
   
4. Valid Government. ID Proof of the person making the Buy-back/Exchange Request
   

a. Buy-back is not applicable on Baguettes, Tapered and Choki diamonds.

b. Exchange & Buy-back is not applicable on Polki, Pearl & Colored Stones.

c. In case of any discount given during the original purchase on the metal/ stone value, an equivalent amount will be deducted from the current market price on the date of buy-back/exchange and then buy-back/exchange value will be calculated.

d. Buy-back of products are applicable for products that were purchased at a value of up to Rs.4,99,999/- .

e. All payments for the buy-back value paid by Anitraa will be made through RTGS or NEFT only. Payments shall be made only to the person/entity mentioned in the invoice issued by the Retailer and carrying a valid Government Issue photo ID and valid Certificate of the good.

f. Refund and Payments under the buy-back scheme shall be done within 30 Business days after receiving the product at our registered office.

g. To request for return of the product under the Life-Time Exchange or Buy-back Policy you can email our Customer Care requesting for Life-Time Exchange or Buy-back info@anitraa.com.  

Shipping and Insurance

The return shipping shall be borne by the customer. We will deduct Rs.1000/- or actual delivery charges – whichever is higher while determining the value.

Changes in Policies

Anitraa reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will be effective immediately upon publishing on the website: www.anitraa.com. Any material changes made to the policies will be made along with a notification here that the policies have been updated.